Fix, patch, and diagnose devices from anywhere — without on-site visits. Secure remote access, encrypted terminal shell, and bulk commands for thousands of endpoints simultaneously.
Remote Troubleshooting allows IT and support teams to access, diagnose, and repair devices remotely — without the need to send technicians on-site. Whether it's Smart cameras in a branch in Papua, POS terminals on a small island, or laptops for work-from-home employees, the platform provides full access as if the team were physically present.
This capability is critical for enterprises with wide geographical distribution or remote locations. It's not just about screen sharing — ZD One provides terminal shell, file transfer, registry editor, log viewer, and bulk command executor. All with complete audit trails and approval workflows for sensitive actions.
This capability is critical for enterprises with wide geographical distribution or remote locations. It's not just about screen sharing — ZD One provides terminal shell, file transfer, registry editor, log viewer, and bulk command executor. All with complete audit trails and approval workflows for sensitive actions.
Screen, keyboard, mouse — as if you were on-site.
End-to-end encrypted + MFA + session recording.
Command once, execute on 5,000+ devices.
Every truck, plane, and technician hour not wasted is margin saved. Let's calculate the savings together.
A single technician visit to a remote branch can cost millions of rupiah (tickets, accommodation, per diem, time). 90% of troubleshooting tasks can be done remotely — direct savings to the bottom line.
From "schedule a technician tomorrow morning" to "fix within 15 minutes from your laptop". Average repair time drops from days to minutes — happier users, maintained productivity.
One engineer can handle incidents at 1,000 locations — no need to hire local technicians in every city. Bulk actions allow mass patching in a single batch.
No outsourced technicians coming in with unknown USBs to the server room. Remote access is logged, recorded, and approved — perfect audit trail for compliance.
Complete toolkit for enterprise-grade remote support.
HD screen sharing with keyboard & mouse control — setup in 30 seconds, no additional installation required.
SSH-like shell access to devices without exposing ports — end-to-end encryption through a secure agent.
Two-way file transfer — push configuration, pull logs, or deploy updates — all encrypted and audited.
Run scripts or commands on thousands of devices simultaneously — filter by group, staged rollout, real-time progress.
Access log files directly from remote devices — live tail, filter regex, search across multiple devices.
Sensitive actions require approval — multi-level workflow with automatic notifications and time-bound tokens.
Free 30-day trial for your support team — no credit card required.